Returns & Refunds

iSocialize is a marketplace: most items are sold by independent sellers, and each seller sets their own return policy. This page explains the three situations you can be in, and what iSocialize guarantees in every one of them.

1. The item didn't arrive, or isn't what you ordered

This is covered by Buyer Protection on every order paid through iSocialize checkout, whatever the seller's return policy says. If your item never arrives, arrives damaged or defective, or is significantly different from the listing, report it within 30 days of delivery (or of the latest estimated delivery date, if it never arrived). You get a full refund, including the original shipping, and you never pay to send back an item that was not as described.

2. You changed your mind (shipped items)

Sellers choose whether to accept change-of-mind returns. The listing shows the choice next to the price and again at checkout:

• No returns — the seller does not accept change-of-mind returns. Buyer Protection still applies.
• 14-day returns or 30-day returns — you may return the item within that many days of delivery. The listing says whether return shipping is free (the seller pays) or paid by you.

To qualify, a change-of-mind return must be unused, in the condition you received it, with all parts, accessories and original packaging where practical. Start the return from your order or by email within the window, then ship it within 7 days with tracking. The seller refunds the item price within 3 business days of receiving it. Original shipping is refunded when the seller offers free returns. If the item comes back used, damaged or incomplete, the seller may ask us to approve a partial refund. Sellers may not charge restocking fees.

Listings created before a seller could choose a policy, and listings where the seller did not choose, have no change-of-mind returns and full Buyer Protection.

3. Local pickup items

Items you collect in person are sold as-is. Inspect and test the item before you pay or take it: once you've accepted it, the sale is final and it can't be returned through iSocialize. If you paid through checkout and the seller never hands the item over, you get a full refund under Buyer Protection. See Local pickup & safe meetups.

How to start a return or a refund request

1. Open Your orders and message the seller about the order. Most problems are solved here.
2. If the seller doesn't resolve it within 3 business days, email info@isocialize.me with your order number, what went wrong and photos where they help.
3. We review the order, the listing and your messages, and tell you and the seller what happens next — usually within 2 business days. If we ask you to send the item back for a not-as-described claim, the seller pays the return shipping.

Refunds

Approved refunds go back to the original payment method. PayPal refunds usually appear within 5–10 business days; refunds to an iSocialize wallet are immediate. Refunds are paid from the seller's proceeds for the order. If you opened a dispute or chargeback with PayPal or your card issuer, that process decides the outcome instead and we close our request.

What isn't covered

• Change-of-mind returns on listings marked "No returns", or after the seller's return window ends.
• Local pickup items you inspected and accepted.
• Purchases paid outside iSocialize checkout (cash, bank transfer, payment apps, gift cards).
• Damage that happened after delivery, or reports made after the 30-day window.

Nothing in this policy limits any rights you have under the law where you live.