Shipping Policy
Who ships your order, how long it takes, and what it costs
Last updated: October 10, 2026
Key points
- Independent sellers pack and ship their own items, and each listing shows the shipping cost before you buy.
- Sellers dispatch within the handling time on the listing — within 3 business days if it doesn't say.
- Domestic US delivery usually takes 2–7 business days after dispatch.
- A parcel that never arrives is covered by Buyer Protection.
Most items on iSocialize are sold and shipped by independent sellers. This policy explains how shipping works for orders paid through iSocialize checkout.
Who ships
The seller of each listing packs and ships it. If your cart has items from several sellers, each seller ships separately and you'll get separate tracking.
Handling time
Handling time is how long the seller takes to dispatch after you pay. Each shipped listing shows it. If a listing doesn't, the seller must dispatch within 3 business days. Business days are Monday to Friday, excluding US federal holidays.
Delivery times
| Ships to | Usual transit after dispatch |
|---|---|
| United States (domestic) | 2–7 business days |
| From Japan or other countries to the US | 7–21 business days, plus customs |
The estimate at checkout is handling time plus transit. Estimates are not guaranteed: carriers, weather and holidays can cause delays.
Shipping costs
Sellers set the shipping cost, and you see it on the listing and at checkout before you pay. "Free shipping" means the seller pays it. Prices are in US dollars. Sales tax is added where the law requires it. For items shipped from outside the US, any import duties or customs fees are the buyer's responsibility unless the listing says otherwise.
Tracking
Sellers add a tracking number when they mark an order shipped, and you can see it in Your orders. Message the seller from the order for updates.
Late, lost or damaged parcels
- If the seller hasn't shipped within the handling time, you may ask to cancel for a full refund.
- If a parcel hasn't arrived by the latest estimated delivery date, message the seller first. If it still doesn't arrive, Buyer Protection gives you a full refund.
- If it arrives damaged, keep the packaging, take photos and report it within 30 days of delivery.
Your address
Check your shipping address at checkout. Items delivered to the address you entered are treated as delivered. If you need to change it, message the seller before they ship.
Local pickup
Some items are "Local pickup" only, and some offer shipping or pickup. Pickup orders aren't shipped: you arrange the meetup with the seller in messages. See Local pickup & safe meetups.
Common questions
How long until my order ships?
Within the handling time shown on the listing, or within 3 business days if the listing doesn't say.
How much does shipping cost?
The seller sets it, and you see it on the listing and at checkout before you pay. Many items ship free.
Do you ship outside the United States?
iSocialize checkout serves US addresses. Some sellers ship to the US from Japan and other countries; those listings take longer and may have import fees.
My parcel is late. What should I do?
Message the seller from Your orders. If it hasn't arrived after the latest estimated delivery date, Buyer Protection gives you a full refund.