Seller Standards

These standards apply to everyone who sells on iSocialize, together with the Terms of Service. They're what makes buyers trust your listings.

1. List honestly

• Use photos and video of the actual item, not stock images, for used items.
• Pick the right condition (New, Used, Refurbished) and describe every defect you know of.
• Choose how buyers get it: Ship it, Local pickup or Both. For pickup, give your city or neighborhood only.
• Don't sell counterfeit, stolen, illegal, recalled or restricted items, and don't list services, real estate, vehicles, animals or jobs through checkout.

2. Ship on time

• Dispatch within the handling time on your listing — 3 business days if you didn't set one.
• Add tracking when you mark an order shipped, and pack items so they arrive safely.
• If you can't ship in time, tell the buyer and offer to cancel. A buyer may cancel for a full refund if you miss your handling time.

3. Returns and refunds

• For shipped items, choose No returns, 14-day or 30-day returns, and whether you or the buyer pays return shipping. Your choice is shown to buyers before they pay, and you must honor it.
• Every order paid through checkout has Buyer Protection, whatever your return choice. If an item doesn't arrive or isn't as described, the buyer gets a full refund and you pay any return shipping.
• Local pickup items are sold as-is. Let the buyer inspect the item before they take it.
• Answer buyer messages within 2 business days, and problem reports within 3 business days.

4. Money, fees and refunds

• Listing is free. iSocialize takes a commission on the item price only when a sale completes.
• Proceeds from a sale are credited to your iSocialize wallet. We may hold proceeds while a Buyer Protection request on that order is open.
• By selling, you authorize iSocialize to refund buyers from the proceeds of the order concerned, and, if those aren't enough, from your other wallet balance or future proceeds.
• On a full refund, we credit our commission back to you, except payment processing costs we can't recover. On a partial refund, the commission is reduced in proportion.

5. Local pickup

• Meet in a public place and follow our safe meetup guidance.
• Don't hand over an item until the payment shows in the app. Never accept overpayment or off-platform payment requests.

6. Keep it on iSocialize

Keep conversations and payments for iSocialize listings on iSocialize. Asking buyers to pay outside checkout removes their protection and isn't allowed.

7. When standards aren't met

We may remove listings, limit selling, hold proceeds while we investigate, or close accounts that repeatedly miss these standards, sell prohibited items or put buyers at risk. Questions: info@isocialize.me.